Terms & Conditions

Booking

• Existing customers are entitled to a priority-booking window during the final week of the block. The confirmation deadline is 12pm on the advertised date. Payment is required to book the space.

• Payment can be made via our stripe online payment provider using the customer portal or ezipayment link in the termly invoice. We will also accept cash if prior arrangement has been made with Big Blue. Cheques and BACs payment are not accepted.

• Customers can choose to set up GoCardless to enable automatic payment each term. Payment will be taken in full on the advised deadline of the rebooking period, unless an installment plan has been otherwise agreed with Big Blue.

• Customers can choose to pay via installments throughout the term. This must be set up using GoCardless and Big Blue advised in advance of this preference. Customers are liable for the full term payment.

• A rebooking reminder will be sent to all unconfirmed/unpaid customers 24hrs prior to the rebooking deadline. 

• Any booking not paid for after the rebooking deadline will become unconfirmed and the booking will not be secure. You will be at risk of losing your space. Please contact us to discuss payment options if required.

• In the event we are unable to accommodate your lesson a full refund will be given.

• If lessons are cancelled, every effort will be made to reschedule them. If this is not possible a credit will be applied to the following term.

• Refunds for non-attendance will not be given.

Cancellation

• All cancellations made more than 1 week prior to the first lesson will be refunded in full minus a £10.00 admin charge. After this time, refunds will be at the discretion of Big Blue and will include a £10.00 admin charge.

• Any cancellations following a direct debit payment and prior to the start of the new term will be refunded in full minus a £10.00 admin charge.

• Customers paying via installments are subject to the same terms and conditions as customers paying in full. Cancellation of lessons mid-term are still liable to pay the full term balance.

Make Up Classes

• Customers can request one make-up lesson per term depending on availability of spaces.

• These must be booked using the customer portal. Email confirmation will be sent with make-up class details.

• Make-up classes must be used within 10 days of the missed class.

• If you have marked your child absent on the sytem and then choose to attend your class you are at risk of your child being unable to enter the class if another customer has booked a make-up class within your space. Please contact us should your circumstances change after registering an absence.

Venue Rules

• Use of camera or photographic/video recording equipment is not permitted on poolside at any time. Anyone found taking photographs/videos will have their booking immediately terminated.

• Mobile phones may not be used at any time on poolside or in the changing areas.

• No food or drink other than water in a plastic sports bottle may be consumed on poolside or in the changing areas.

• Spectators must wear blue shoe covers as provided.

• All customers must adhere to the rules of the pool and follow any instructions written or verbal from club staff.

• Management reserves the right to decline or cancel bookings, particularly if the guidelines above are not followed.

Please address any questions and comments to Lucy and/or Calvin via email: enquiries@bigblueswimschool@co.uk